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DIY Boxes

Shipping Policy

    We are a small artisan business operating with a small team, we will always aim to get your items dispatched to you as soon as possible within a 48hour working day window but we may take up to 3 working days as cheese is made fresh to order. Please note we do not post out over weekends and there may be slight delays due to Bank Holidays, Easter and Christmas breaks.

    We currently ship UK wide excluding Northern Ireland and Scottish Islands.

    DPD Delivery Service

    We use DPD couriers to deliver our parcels, the cost of postage is £6 for orders under £35 and Free for orders over £35. We post out using a next day service, please make sure you provide an address where someone will be able to receive the parcel as the content is temperature sensitive. Cheese should be refrigerated on receipt for a minimum of 3 hours or preferably overnight for best texture.

    Problems With Your Order

    Any problems with delivery should be addressed via DPD parcel tracking or customers service links. We are unable to change your delivery options. After you place an order with us you will receive a confirmation email followed by a DPD tracking number, you will be able to track your order or change your delivery preferences with this number via the DPD website or app.

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